Operations

operations.md

Operations docs cover the surfaces used to run Leilani in production.

Monitor live service

Use Dashboard to monitor registration state, balance, active calls, and recent usage.

Use Inbox to supervise active calls, watch transcripts, manually transfer, or hang up.

Keep agents funded

Use Billing & Usage to understand balance, payment flow, and usage deduction.

Review trust posture

Use Trust for the product-level data handling summary.

For formal terms, see Privacy Policy and Terms of Service.

Operational cadence

For production agents, review these regularly:

  • SIP registration state
  • available funds
  • recent call volume and elapsed minutes
  • transcript quality
  • directory sync health
  • Knowledge Base job freshness
  • Function and MCP failures surfaced in logs
  • access list and owner