Leilani Documentation Open app
Reference Privacy Policy

Privacy Policy

privacy-policy.md

Feeney Technologies, LLC
Effective Date: 03/10/2026

Feeney Technologies, LLC ("Company," "we," "us," or "our") operates Leilani, a voice automation and AI-powered communications platform (the "Service").

This Privacy Policy explains how we collect, use, process, and safeguard information when you use the Service.

1. Information We Collect

A. Account Information

We collect:

  • Names (including business names)
  • Email addresses
  • Phone numbers
  • Login credentials (stored securely)
  • Billing information (processed by third parties)

B. Communications Data (Transient)

The Service processes:

  • Live voice audio during calls
  • Call metadata (timestamps, routing, SIP headers, IP addresses)
  • AI-generated transcripts and summaries

Live voice audio is processed in real time to provide the Service.
The Company does not create or retain call recordings.

Transcripts are delivered to customers and not stored by the Company.

C. Technical & Security Data

We collect:

  • SIP signaling metadata
  • Caller and endpoint IP addresses
  • Authentication and access logs
  • System performance and error logs

These are used for security, fraud prevention, troubleshooting, and service reliability.

D. Customer-Submitted Data (RAG Databases)

Customers may submit content into knowledge bases or RAG databases, which may include Personal Data.

This data is processed solely to provide the Service.

E. Payment Data

Payments are processed by third-party providers such as Stripe. We do not store full payment card numbers.

2. How We Use Information

We use information to:

  • Operate and provide the Service
  • Process voice calls and communications
  • Generate AI responses, transcripts, and summaries
  • Deliver outputs to customers
  • Maintain security and prevent misuse
  • Improve platform performance
  • Provide customer support
  • Comply with legal obligations

We do not sell personal information.

Where applicable, we process Personal Data based on:

  • Contractual necessity
  • Legitimate interests (security, fraud prevention, reliability)
  • Legal obligations

4. Voice Processing

Leilani processes live voice audio in real time to provide the Service.

The Company does not create or retain call recordings.

5. AI Processing

We use third-party AI providers to process audio and text data to deliver the Service.

AI providers process data only under contractual confidentiality and security obligations.

6. Subprocessors

We use subprocessors including:

  • OpenAI – AI processing
  • Hetzner – infrastructure hosting (United States)
  • SendGrid – email delivery
  • Stripe – payment processing
  • Umami (self-hosted) – analytics

7. Data Retention

  • Live call audio is processed in real time and is not recorded or retained by the Company
  • Transcripts are delivered to customers and not stored
  • SIP metadata and authentication logs are retained temporarily for security and compliance
  • Account and RAG data are retained while accounts are active
  • Upon account deletion, all associated data is permanently removed within a commercially reasonable timeframe unless legally required otherwise

8. Data Sharing & Disclosure

We may share information:

  • With subprocessors necessary to operate the Service
  • To comply with legal requirements
  • To protect rights, security, and safety
  • In connection with business transactions

We do not sell or rent personal data.

9. International Data Transfers

Where required, we implement safeguards such as Standard Contractual Clauses for international transfers.

10. Your Rights

Depending on your location, you may have rights to:

  • Access your Personal Data
  • Correct inaccuracies
  • Delete data
  • Restrict or object to processing
  • Data portability

Requests can be sent to: kiern@leilani.dev

11. HIPAA

The Service is not intended to process Protected Health Information (PHI) unless a separate Business Associate Agreement (BAA) is executed.

12. Security Measures

We implement reasonable safeguards including:

  • Encryption in transit
  • Access controls
  • Infrastructure monitoring
  • Secure hosting environments

No system is completely secure.

13. Children’s Privacy

The Service is not intended for individuals under the age of 13 (or applicable minimum age). We do not knowingly collect children’s data.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

15. Contact Information

Feeney Technologies, LLC