Web Search lets Leilani search approved public domains during a call.
It is disabled by default. The agent can only use web search during calls when it has at least one domain in Configuration under Web Search Allowlist.
Allowlist behavior
Enter one fully qualified domain name per line.
Examples:
docs.example.comhelp.example.comstatus.example.com
When saved, Leilani normalizes entries by trimming whitespace, lowercasing, removing http:// or https://, and removing a trailing slash.
If the allowlist is empty, web search is disabled for that agent.
Runtime behavior
When web search is enabled, Leilani makes approved-domain search available during calls.
Web search:
- restricts search to the configured allowed domains
- returns relevant search output and source information the agent can use in its response
The built-in tool description tells the agent to use web search when factual information is needed and Knowledge Base search returns no results, poor results, or is unavailable.
Best practices
- keep the allowlist narrow
- prefer source domains your organization controls or explicitly trusts
- use Knowledge Base for private or stable internal material
- disable web search for regulated workflows unless your compliance review approves it
- tell the agent in Instructions when web search is allowed and when it must not be used
Limitations
- Only domain allowlisting is exposed in the current console.
- Web search is not a replacement for your Knowledge Base.
- Search quality depends on the public pages available on the allowed domains.